Garry Greenspan aka "The Computer Surgeon" is a Comptia A+ Certified Professional. You are probably asking what does that mean to me? According to Wikipidia "To obtain A+ Certification, one must have knowledge in many areas of Microsoft Windows, and the IBM style of personal computer. In this course the student will take apart a computer, identify parts, be able to assemble a computer, and practice using different operating systems.  A student obtaining the A+ Certification will earn approximately 500 hours of hands-on experience with operating systems, computer hardware, system files, maintenance, networking, configuration of hardware and software, and troubleshooting computer problems."  Anyone working on your computer should have this qualification.  The Computer Surgeon has been an IT Manager for a small business for four years as well as many years in the IT industry working for industry giants such as IBM and Compaq.  While working as an IT Manager, the Surgeon, preformed many life saving operations to his small business network.  Experience has taught the surgeon well.  The surgeon has also been in IT sales for many years so not only do you get someone who knows how to fix your computer but you get someone who can actually communicate with you!  No thick glasses and no pocket protectors here.  Just a total guarantee of customer satisfaction.